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Drive our customer acquisition strategy as a Technical Support Specialist who treats every lead like an opportunity worth winning. The thing worth noting is how much Civic Innovation Lab trusts you here — $58,000 - $77,000, sales marketing ownership, and a long runway, all from 3 years in.
Key Responsibilities
- Walk KY partners through co-marketing they'll say yes to
- Chase the sales marketing whitespace no rep in KY has worked
- Analyze campaign metrics and optimize spend against revenue targets
- Pair a $58,000 - $77,000 quota with the discipline to forecast it straight
- Own the post-sale check-in that turns clients into references
What You'll Bring
- Real proficiency with First Call Resolution, plus willingness to learn Live Chat Support fast
- Hands-on sales marketing experience that holds up to follow-up questions
- 5+ years of ServiceNow reps, not just ServiceNow exposure
- Professionalism, integrity, and discretion with sensitive information
The remote-friendly culture at Civic Innovation Lab is what keeps our Lexington, KY team building remarkable things together. You won't find performance theater here; we care what you shipped, not how busy you looked.
We pair a $58,000 - $77,000 salary with health, dental, and vision plans, plus annual bonuses tied to team performance.
We just reopened this Technical Support Specialist req and are eager to meet new people.
We're keeping this Technical Support Specialist search short, so put your hat in the ring this week.