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We are looking for a Senior Customer Service Representative who turns prospects into long-term customers and quotas into milestones. This position rewards Inbound Call Handling and Emotional Intelligence mastery with $71,000 - $106,000, team collaboration, and ownership of what you ship.
Key Responsibilities
- Win back the accounts a previous Senior Customer Service Representative let slip
- Trade weekly notes with product on what Louisville buyers keep requesting
- Decode why KY buyers say yes and double down on it
- Build territory plans that maximize coverage across Louisville, KY
- Map buyer pain to HealthCare Partners's pitch deck, slide by slide
- Partner with Inbound Call Handling specialists to align content with demand-generation goals
- Close the loop between ad spend and revenue, dollar for dollar
- Track pipeline performance and report results to leadership each week
What You'll Bring
- Solid Troubleshooting grounding, plus Growth Mindset you can pick up on the fly
- Judgment seasoned by at least 6 years of real consequences
- Clarity of thought that shows up in tidy documentation
- A Louisville grounding, or the adaptability to plant roots quickly
- The kind of ownership that treats the company's money like your own
- Familiarity with the Louisville market and local sales marketing landscape
Half the sales marketing platforms in KY quietly depend on something HealthCare Partners built in Louisville with craft-obsessed care. Candid, kind feedback is part of the job, and we coach toward growth rather than blame.
In return for your Customer Onboarding expertise, you'll earn $71,000 - $106,000 along with 401(k) matching and flexible remote options.
Nothing stale here: the Senior Customer Service Representative slot was re-confirmed open earlier today.
Apply now and a real person from HealthCare Partners will get back to you, not an autoresponder.