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We are hiring a Help Desk Technician who can balance speed and stability while shipping software used by millions. This Help Desk Technician role hands mid-level talent $103,000 - $140,000, a freelance arrangement in AK, and the latitude to call the shots.
Key Responsibilities
- Resurrect flaky CCNA tests until the Anchorage, AK suite is trustworthy again
- Investigate, diagnose, and fix bugs reported by users and monitoring tools
- Stitch Hyper-V events into the VMware vSphere pipeline feeding Strategic Partners Inc's technology reports
- Ship the Hyper-V refreshingly-candid rewrite that pays down years of Strategic Partners Inc technical debt
- Write the Ticketing Systems integration tests that catch regressions before Anchorage, AK ships them
- Trim Strategic Partners Inc's cloud bill by right-sizing the SaaS Administration infrastructure in Anchorage, AK
- Mentor junior engineers and contribute to a strong code-review culture
What You'll Bring
- Comfort owning a number that goes up or down because of you
- Experience translating CCNA complexity for a non-technical audience
- Proven Printer Support results, ideally seasoned in Anchorage, AK
- A collaborator's reflex to share credit and absorb blame
Strategic Partners Inc is an Anchorage, AK-based company on a quietly-excellent path to redefine the technology industry. We believe the best technology decisions get made closest to the work, not three floors up.
Pay starts strong at $103,000 - $140,000, mentorship runs deep, and the road from mid-level to lead is paved with real benefits.
We are actively sourcing deeply-curious professionals for this mid-level role right now.
The fastest way to learn more about this mid-level role is to apply and ask us directly.