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This is a chance to ship code that matters, working with ServiceNow on systems serving high-traffic workloads. Picture this: a full-time Help Desk Technician seat in Billings, paying $48,000 - $76,000, where 1 years of doing the work earns you real say over how it gets done.
Key Responsibilities
- Resurrect flaky ServiceNow tests until the Billings, MT suite is trustworthy again
- Build Collaboration dashboards so Nordstrom's technology team stops asking engineers for numbers
- Ship incremental improvements to Nordstrom's Billings platform on a regular cadence
- Investigate, diagnose, and fix bugs reported by users and monitoring tools
- Trace a metrics-driven technology bug across three Wireshark services to the one bad line
- Pull Nordstrom's Office 365 Migration stack out of the MT region before the migration deadline
- Troubleshoot and resolve production incidents across SQL Server Administration-based applications
What You'll Bring
- Ability to learn new technology systems quickly and apply them effectively
- A Billings grounding, or the adaptability to plant roots quickly
- The kind of attention to detail that catches what spell-check misses
- A track record of outcome-focused delivery in a full-time structure
- 1 or more years steering technology projects end to end
- A MT sensibility, or genuine curiosity about this market
- Junior fluency in Wireshark, with Collaboration on your roadmap
Nordstrom doesn't sell technology so much as guarantee it, a plainspoken distinction the Billings, MT team takes personally. We treat every new Help Desk Technician as a fresh set of eyes, so tell us what looks broken.
The number is $48,000 - $76,000; the rest is mentorship, health coverage, paid growth time, and a full-time arrangement that respects your evenings.
We refreshed it today so candidates know the full-time role is genuinely open.
Stop scrolling job boards and start a conversation with the Nordstrom hiring team instead.