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Code that ships to millions starts as a pull request on someone's screen, and at Microsoft we want that someone to be our next Help Desk Technician. The mid-level Help Desk Technician role rewards range — PowerShell, CompTIA Security+, 5 years — with $87,000 - $126,000 and a seat that grows beyond it.
Key Responsibilities
- Decode the undocumented Jira Service Management service nobody at Microsoft remembers writing
- Drive the Attention Management incident postmortem that stops the Woodbury outage from recurring
- Cut Network Troubleshooting cold-start times so Microsoft functions wake before MN users notice
- Build the Firewall Management tooling that makes every other Woodbury engineer faster
- Pair SCCM and Attention Management in a pipeline Microsoft can extend without your help later
- Respond to on-call rotations and participate in incident postmortems
- Replace the brittle SCCM hack with a Network Troubleshooting solution that survives Woodbury scale
What You'll Bring
- A communicator who writes the meeting recap nobody asked for but everyone reads
- Jira Service Management fundamentals plus the PowerShell polish clients notice
- Comfort owning technology decisions in a MN market
- A portfolio that speaks louder than any line on your resume
- Customer-focused outlook with strong interpersonal skills
- Proven Jira Service Management results, ideally seasoned in Woodbury, MN
- Comfort being the newest person in the room and the loudest in the notes
Microsoft is an ego-light team based in Woodbury, MN, building products that customers rely on every day. Our Woodbury, MN team moves at a steady, sustainable pace and protects time for deep, focused Firewall Management work.
Pay starts strong at $87,000 - $126,000, mentorship runs deep, and the road from mid-level to lead is paved with real benefits.
Hiring as we speak in Woodbury, with daily reviews still underway.
We're not after perfect, we're after ready, so if that's you, apply for Help Desk Technician now.