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Think of this Help Desk Technician job as a standing invitation to make Dropbox's Firewall Management infrastructure faster, simpler, and less scary. The $89,000 - $136,000 is the floor, not the ceiling; with 3 years and technology ownership, this Dropbox role keeps rising.
Key Responsibilities
- Own a technology service end to end, from Office 365 Migration schema to on-call rotation
- Pair with technology analysts so Dropbox's SQL Server Administration models match real behavior
- Spot the goal-oriented SQL Server Administration anti-pattern in review before it spreads through Dropbox
- Pair with cross-functional partners to scope and deliver hybrid projects
- Build Leadership dashboards so Dropbox's technology team stops asking engineers for numbers
- Coordinate releases with stakeholders across Ketchikan, AK and remote teams
- Translate the impact-driven Office 365 Migration outage into fixes that make the next Ketchikan launch dull
What You'll Bring
- Around 5+ years of hands-on experience in a technology role
- The humility to revise strong opinions when the data argues back
- Clear thinking under the kind of pressure Ketchikan, AK deadlines bring
- Experience translating Windows Server complexity for a non-technical audience
- A teammate's instinct to unblock others before yourself
- Mid-level mastery of Windows Server, validated by people who'd hire you again
Dropbox doesn't chase headlines; it just keeps building the quality-focused technology backbone that Ketchikan, AK runs on. We believe great Windows Server work comes from people who feel safe to experiment and occasionally fail.
The package speaks for itself: $89,000 - $136,000, coaching, coverage, and the flexible hybrid hours that quality-obsessed technology pros expect.
We just reopened this Help Desk Technician req and are eager to meet new people.
This hybrid opening in Ketchikan is built for someone like you, so don't let it pass.