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We're not after a Customer Service Representative who manages accounts; Illinois Tool Works wants one who grows them past where anyone expected. At $66,000 - $103,000, this Customer Service Representative seat rewards 4+ years in sales marketing with autonomy, mentorship, and a long runway for growth.
Key Responsibilities
- Hand marketing the field intel that sharpens next quarter's ads
- Carry the brand voice into every cold call and every caption
- Own the full sales cycle from initial outreach to signed contract
- Own the post-sale check-in that turns clients into references
- Drive upsell and renewal conversations with existing Illinois Tool Works accounts
- Run experiments on sales marketing messaging and keep only what converts
- Sniff out the Complaint Handling gap that's leaking deals at handoff
What You'll Bring
- Real Customer Journey Mapping chops, plus the Twilio Flex curiosity to keep growing
- Customer-focused outlook with strong interpersonal skills
- 4+ years owning outcomes, not just completing tasks
- Demonstrated capacity to mentor or support mid-level teammates
- Hands-on proficiency with Coaching, ideally paired with Customer Journey Mapping
- Knowledge of TX-specific regulations relevant to sales marketing work
- The discipline to finish the boring 20% that makes the rest matter
Illinois Tool Works is a small but customer-centric TX company that punches well above its weight in the sales marketing space. Trust is the default setting at Illinois Tool Works; you have to actively spend it to lose it.
Sign on for $66,000 - $103,000, gain a growth path into sales marketing, a personal mentor, and benefits that make Frisco feel like home.
Live and hiring this very moment for the Frisco, TX team.
Seize this opportunity in Frisco, TX and apply before the deadline.