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Commerce Solutions Group treats Omnichannel Support as a discipline, not a buzzword, and the Customer Service Manager we hire in Simi Valley should treat it the same way. We pair a $130,000 - $189,000 salary with real responsibility, so the Customer Service Manager you become here grows faster than the title suggests.
Key Responsibilities
- Pair Attention to Detail insight with gut feel to rank the hottest leads
- Lead fast-moving go-to-market efforts for products launching in CA
- Mentor junior reps on outreach cadence and objection handling
- Win back the accounts a previous Customer Service Manager let slip
- Close the gap between what marketing promises and sales delivers
- Feed sales the Omnichannel Support signals that say a buyer is ready now
- Nurture the slow sales marketing leads until timing flips in our favor
- Translate Active Listening dashboards into stories the sales floor actually uses
What You'll Bring
- 7 years of learning when to trust the process and when to break it
- A Simi Valley network, or the hustle to build one from scratch
- A history of leaving sales marketing processes better than you found them
- Clear thinking under the kind of pressure Simi Valley, CA deadlines bring
- Enough Omnichannel Support to be dangerous, enough Active Listening to be trusted
- Comfort defending a recommendation in front of skeptics
- 7+ years owning outcomes, not just completing tasks
Commerce Solutions Group is a mission-soaked, fiercely independent Simi Valley company that would rather earn trust slowly than buy attention quickly. We believe great ServiceNow work comes from people who feel safe to experiment and occasionally fail.
Salaries here begin at $130,000 - $189,000, complemented by stock options, learning budgets, and weekly one-on-one coaching.
We are prioritizing HubSpot Service Hub talent right now and reviewing resumes as they arrive.
Your Networking deserves a stage bigger than your current one, and Commerce Solutions Group has it.