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At EY, the Call Center Manager is the engine behind every qualified lead and every signed contract. Bring the tinker-friendly energy and 8 years; EY brings $74,000 - $111,000, a Gary base, and room to grow into more.
Key Responsibilities
- Run the manager account like it's the only one that matters
- Set and monitor KPIs tied to revenue, retention, and acquisition cost
- Use Escalation Management and Salesforce Service Cloud tools to automate and scale outbound efforts
- Decode why IN buyers say yes and double down on it
- Pitch EY's refreshingly-candid offering to buyers who haven't heard of us yet
- Own the handoff doc that keeps nothing falling between Omnichannel Support and CRM
What You'll Bring
- Comfort defending a recommendation in front of skeptics
- Real curiosity about why EY customers do what they do
- Comfortable presenting ideas to stakeholders at every level
- A history of leaving sales marketing processes better than you found them
- Strong analytical and problem-solving capabilities
At the heart of EY is a quietly-ambitious belief that great sales marketing software should feel effortless. Inclusion isn't a poster on the Gary, IN wall; it's who gets pulled into the room and heard.
This Gary, IN role comes with $74,000 - $111,000, hybrid work, paid learning days, and a mentor focused on your Omnichannel Support growth.
We are growing the EY team in and adding this position immediately.
Apply now to begin a rewarding career with our Gary, IN team.